Businesses in the retail sector today are aiming at ensuring a seamless experience journey for every customer, be it across any channel or touchpoint. But to boost the sales is a constant challenge in the retail landscape considering the need to be available online at all times and adapt to the changing seasonal buying patterns, new products, promotions, and new employees. More and more retailers are now moving to the cloud for intelligent and flexible solutions through which they can greatly improve customer service and drive larger revenues.

We at VIS, together with our partners offer a cloud-based contact centre software for the retail businesses. By use of AI and analytics, we empower you to identify the needs of a customer and connect them to the right resources. With advanced communication tools for the sales floor, we can help you with better customer engagement, efficient promotion and quota management. Our personalized approach can help you meet your business needs by streamlining of workflows, queue management and custom forms. Using our solutions such as unified communication and collaboration, we ensure seamless interactions between customers and retailers via different integrated channels (text, voice and video) and experience superior customer engagement services. 

We offer cloud-native, web-based intelligent automation solutions in contact centres across various industry sectors like telecom, banking, healthcare, technology, public sector, life sciences with help of our leading partners like Automation Anywhere, Cyara, Uniphore and more. With the power of AI connections, conversational IVR, RPA and chatbots, we empower enterprises to have access to an intelligent Digital Workforce Platform. Using an integrated conversational platform and intelligent automated self-service, we can help you streamline the repetitive tasks, decrease manual errors, and automate complex business tasks thereby saving time of agents. We help ensure seamless customer journeys via different digital channels (voice, web or IVR) tthrough our Intelligent Automation services like CX Test Automation, Conversational AI, RPA and more.