The BPO industry often faces complexities in addressing the specific needs of their customers particularly with fluctuating inbound and outbound interactions. Managing call volume, inaccurate forecast of workloads, shifting agents to new channels, time-intensive complex integrations, and high costs of daily operations are some of the additional challenges. Modern contact centers involve numerous tasks and operations that may benefit from outsourcing their business processes. The cloud-based contact center software solutions facilitate call centers to realize greater efficiency. The AI-driven advanced technology enables BPO workers to work remotely thus contributing towards ensuring business continuity for global businesses. 

We at VIS, together with our partners offer multi-national companies access to intelligent and integrated set of applications covering all aspects of contact center management. We empower you to make a smooth transition to a remote agent set-up too to stay productive. With our cloud-based computing, contact centers and mobile connectivity solutions, we empower you to provide enhanced customer experiences. With our solutions for unified communication and remote working, we empower organizations to remain globally connected always. We also extend our help to government bodies which need to rapidly set up emergency contact centres.

We offer cloud-native, web-based intelligent automation solutions in contact centres across various industry sectors like telecom, banking, healthcare, technology, public sector, life sciences with help of our leading partners like Automation Anywhere, Cyara, Uniphore and more. With the power of AI connections, conversational IVR, RPA and chatbots, we empower enterprises to have access to an intelligent Digital Workforce Platform. Using an integrated conversational platform and intelligent automated self-service, we can help you streamline the repetitive tasks, decrease manual errors, and automate complex business tasks thereby saving time of agents. We help ensure seamless customer journeys via different digital channels (voice, web or IVR) tthrough our Intelligent Automation services like CX Test Automation, Conversational AI, RPA and more.