Data is present everywhere – even across different channels, devices, and platforms. And with growing data and online presence, the expectations of people are also increasing. Today, the people expect instant access to data anytime and from anywhere. And, with growing digital channel communications, the citizens expect even the government services to provide information via various digital channels. It is thus critical to have effective means of digital communication to connect well with citizens, other agencies, and partners. Many government bodies and councils are now moving to the cloud for intelligent and flexible solutions to improve the way they communicate and provide reliable services. 

We at VIS, together with our partners offer cloud-based software to help you improve citizen engagement and process by making it easier for citizens to connect with your customer service agents. We help government bodies and councils provide enhanced citizen services through various digital channels. We use advanced tools that meet the needs of citizens, partners and the government employees. You can access precise location of a citizen in need and communicate for assist in an emergency. We extend help in offering consistent and reliable services such as sending out of emergency notices, administrating public utility, regularly updating of citizen data.

We offer cloud-native, web-based intelligent automation solutions in contact centres across various industry sectors like telecom, banking, healthcare, technology, public sector, life sciences with help of our leading partners like Automation Anywhere, Cyara, Uniphore and more. With the power of AI connections, conversational IVR, RPA and chatbots, we empower enterprises to have access to an intelligent Digital Workforce Platform. Using an integrated conversational platform and intelligent automated self-service, we can help you streamline the repetitive tasks, decrease manual errors, and automate complex business tasks thereby saving time of agents. We help ensure seamless customer journeys via different digital channels (voice, web or IVR) tthrough our Intelligent Automation services like CX Test Automation, Conversational AI, RPA and more.