Cloud adoption for Contact Centers is rapidly evolving. And with a growing customer base it is important to constantly enhance customer interaction experiences in management and deployment with latest technologies. Modernize your existing contact center technology with our skilled and experienced support team that operates 24/7. Explore new customer channels and create seamless customer experiences across all your contact center touchpoints. Empower your employees so they could benefit from insights and communicate better. Some of our leading customer Interaction and Contact Centre solution providers include – Avaya, NICE, geomant, talkdesk, Calabrio, and more.
We cater to companies of all sizes and based on your business needs, we offer approaches that are most suitable to connect and simplify the customer communication and interaction experience at your organization contact center. We empower your employees to be more proactive and deliver tailored customer experiences by closely aligning your organization processes, functions, and resources. Our services help you create seamless experiences by connecting all channels across your organization with the power of AI powered connections that adapt to customer needs. We provide the below listed contact center management and optimization services including:
Design an exceptional customer-centric contact center to empower your employees to modernize and bring exceptional experiences across the entire customer journey.
Solve your customer service challenges and deploy contact centers by using best practices, tools and robust implementation processes.
Manage your resources better by empowering them with the best tools and practices.
Capture and process the voice and digital interactions with automatic recordings capability.
Plan better by bringing all your important information in one place
Provide exceptional behavioural pairing capabilities for Outbound Dialing and Digital Notifications with the power of AI in the Contact Center.
Offer a suite of software applications to your employees to smartly run your call (or contact) center operations and elevate customer experiences for companies of all sizes.
Enhance the experience of one and all across the organization with help of powerful tools for performance analytics and reporting.
Provide superior customer experience by identifying and leveraging the uniquee voice of every customer.
Suite 515, 566 St Kilda Road
Melbourne VIC 3004
+61 475 230 884
enquiry@visglobal.com.au
Unified Communication
CX
Customer Experience
Contact Center
Audio-Visual
Video Conferencing
Managed Services
Business Consulting
Lab-as-a-Service
Intermediate Inventory Services
Training
Content
Software Development
